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Terms of Service

Welcome to the Mobile Application Starkwizz (hereinafter referred to as Starkwizz or Starkwizz App or Application or App) and its Website https://www.lavniasirans.in, https://www.starkwizz.com (hereinafter referred to as Starkwizz Website or Website). The Starkwizz App and the Starkwizz Website or any Application and/or Website and/or Product and/or Services in connection with the Starkwizz App and/or Starkwizz Website provided to you, hereinafter collectively referred to as the Starkwizz Platform or Platform is owned and operated by LAVNI ASIRANS PRIVATE LIMITED, a company incorporated under the Companies Act 2013.

Accessing, viewing, browsing and using of the Starkwizz platform in any way or in any modes of registration, or usage of platform or products, including through SD cards, tablets or other storage / transmitting device is subject to these following Terms of Service (hereinafter referred to as User Agreement) between LAVNI ASIRANS PRIVATE LIMITED (hereinafter referred to as LAVNI ASIRANS or company or We/we or Our/our or Us/us) and its user (hereinafter referred to as User/user or Your/your or You/you).

The “Terms of Service” document is written in English and is available in no other language, which constitutes an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011.

We recommend that users and/or parents (compulsory in case of the student or user is minor) read and understand these Terms of Service of the company prior to entering our application or platform. By accessing or using this application or platform (with or without payment / subscription), you agree to be bound by these Terms of Service set forth herein along with the Privacy Policy and any other Policies, including any future modifications made available by the company.

If you do not agree to abide by these Terms of Service, you have no right to access or use our application / website / products / services and you should immediately discontinue (if) accessing or using our platform.

DESCRIPTION

Starkwizz provides you with various platform and features which provides online Practice Tests Series (5 steps test for all the academic subject and chapter), Surprise Tests, Starkwizz Scholarship Tests, Talent Hunts Competitions, Sponsored Events Test, and Rewards for school students. This including detailed information and offers availed from various educational hubs/organizations which related to the school student’s daily necessary and that to be nearby the user’s location.

USER TYPES

There are basically three types of users selective for the purpose of use the application / website, such as Students, Parents, and Teachers

(i) Students are allow to participates in various online mock Tests, practice test and scholarships exam, to improve their learning and testing skills, time management, competent skills, with boost up their school exam performance.

(ii) Parents have the key role for their children by helping hand in their education and travel with them with true inspiration throughout the Starkwizz journey. Parents or Legal Guardians can able to open a “Parent Account” for their child belongs to minor age or may assist them to create a student account and help them enrol in courses and tests that are appropriate for them.

(iii) The Teachers have an important role to educate, imparts knowledge, add good values and motivate their students to accept modern-day challenges and ways to resolve them through attaining regular exercise, test and practice. Also can able to open a “Teacher Account” and enrol students for using the Starkwizz platform with follow up their Starkwizz results, performance and other activities on regular basis. These Terms of Service apply to all users of the Starkwizz platform, including educators who are also contributors of user content on the Starkwizz platform.

ELIGIBILITY

Services with this Starkwizz platform would be available to only select geographies in India and is available only to users / persons, who can form legally binding contracts under Indian laws. If you are below 14 years of age, then your parent or legal guardian may open a parent account for you or may assist you to open a student account and help you enrol in courses and tests that are appropriate for you.

REGISTRATION

To use any of / all the features provided in the application or website, it is compulsory to register with create an account and become a user of Starkwizz. To create an account you need to provide your basic information and choose a username and password.

PLANS AND SUBSCRIPTION

Students or users must well-known about the subscription, subscription area, plans or products, subscription fees, and subscription period, and services, as follows:

REWARD POLICY

The company will select the title holders and winners throughout various tests and competitions based on the terms of rewards procedure. User can rewarded with various attractive prizes such as medal, certificate, trophy, electronic gadgets, Starkwizz’s t – shirts, caps and/or school bags according to their brilliance and extraordinary performance.

This Starkwizz platform, including all images, audio files, video files and other content therein, and any other information, property and rights granted or provided to you on “as is” basis. To access, view and use of this “Starkwizz platform” the company hereby grant you a limited period non-exclusive, revocable, non-transferable license in accordance with the Terms of Service subject to the following conditions.

  1. You may access and use the content solely for personal, informational, and internal purposes.
  2. You shall not distribute or sell, rent, license the features or content available in this platform.
  3. You shall not tamper with, modify or alter any content made available to you.
  4. You shall not remove any text, copyright or other proprietary notices contained in this platform.
  5. You shall not access or use this platform in such manner that may cause damage, disable or overburden any of the Starkwizz platform’s networks or servers on which the application or Starkwizz platform is hosted.
  6. You shall not attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide this platform.
  7. You shall not transmit, store or supply any electronic data or copies of content or any other materials contained on this platform for purposes not expressly permitted by these terms and/or protected by copyright act without the permission of the company’s superior authority.
  8. You shall not use any robot, deep-links, page-scrape, spider or any other automatic devices, and/or program, algorithm or methodology, or any similar or equivalent manual process, methods or technology to increase traffic to this platform, or to access, acquire, copy or monitor any portion of this platform or content or materials, or in any way reproduce or circumvent the navigational structure or presentation of this platform, content or any materials, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through this platform.
  9. You shall not use our platform in connection with the distribution or posting of malicious or containing / promoting any commercial unsolicited or junk email (“spam”) or network.
  10. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the company and/or its affiliates without the express written consent of the company.
  11. You may not use any meta tags or any other “hidden text” utilizing the company’s or its product’s name or trademarks without the express written consent of the company.
  12. You shall not derivative use of this platform or its contents; any downloading or copying of account information for the benefit of another merchant.
  13. You shall not engage in advertising to, or in solicitation of, other users of this platform to buy or sell any products or services, including but not limited to products or services related to that being displayed on this platform or related to us.
  14. You shall not attempt to gain unauthorized access to any portion or feature of this platform, or any other systems or networks connected to this platform or to any server, computer, network, or to any of the services offered on or through this platform, by hacking, ‘password mining’ or any other illegitimate means.

USER CONTENT AND CONDUCT

This Starkwizz platform allows its users to create posts, submit comments, upload any content or material including images and/or videos. As a Starkwizz user, you agree to ensure that such content or material complies with the following rules and regulations applicable by laws.

You agree and undertake not to host, display, submit post, upload, update, modify, publish, transmit, or share any information or content that:

The company reserves the right to remove or edit any content that violates the above terms without prior notice.

COMMUNICATION

By signing up on the Starkwizz application or website, you agree to receive communications via phone calls, e-mail, SMS, or notifications regarding services, product knowledge, updates, promotions, offers, and announcements. You may opt-out by unsubscribing or contacting customer support at info@starkwizz.com.

HOSTING OF THIRD-PARTY INFORMATION

The Starkwizz platform may contain links to third-party websites. The company assumes no responsibility for the content, privacy policies, or practices of such websites. You are advised to read the terms and conditions of third-party sites before use.

NO REPRESENTATIONS OR WARRANTIES

LAVNI ASIRANS provides information on the Starkwizz platform without any representations or warranties. The company disclaims all liability for inaccurate content or service failures. Users are solely responsible for evaluating the accuracy and usefulness of information on the platform.

The company shall have no liability of any nature, whether in contract, or otherwise, for any losses whatsoever and howsoever caused, from or in any manner connected with any of the services provided by us through the Starkwizz platform. In no event will LAVNI ASIRANS be liable to you or any third party claiming through you (whether based in contract, tort, strict liability or other theory) for indirect, incidental, special, consequential or exemplary damages arising out of or relating to the access or use of, or the inability to access or use, the service or any portion thereof.

This includes but is not limited to:

The company is not liable for any failure or delay in performance arising out of causes beyond its reasonable control, including but not limited to natural disasters, terrorism, war, civil unrest, or telecommunications failures.

INTELLECTUAL PROPERTY RIGHTS & CONTENT OWNERSHIP

All information, content, material, trademarks, service marks, trade names, and trade secrets, including but not limited to all text, designs, graphics, video, user interfaces, software, images, visual interfaces, scripts, audio, video, and music, contained on the Starkwizz platform are the property of LAVNI ASIRANS Pvt. Ltd. or its licensors.

You may not:

COPYRIGHT AND TRADEMARK

The "Starkwizz" name, logos, service marks, graphics, and button icons are protected by copyright, patent, and trademark laws. Unauthorized use is strictly prohibited.

If you believe your content has been used inappropriately on this platform, you may contact our designated officer for complaints following the applicable provisions of the Information Technology Act.

INDEMNITY

To the extent permitted by applicable law, you agree to indemnify and hold harmless LAVNI ASIRANS and its directors, officers, employees, affiliates, partners, and agents from any claims, damages, losses, liabilities, and expenses arising out of or in connection with:

  1. Your use of and access to the platform.
  2. Your breach of these Terms of Service or any applicable laws, including the Privacy Policy.
  3. Allegations that your use of software on this platform infringes on third-party intellectual property rights.
  4. Your submitted user content or third-party use of your content that is inaccurate, inappropriate, or defective.
  5. Any viruses, malware, or harmful software transmitted through your usage.

This indemnity obligation will survive your use of the platform and these Terms of Service.

Termination

This user agreement related to these Terms of Service is effective unless and until terminated by either the company or the user. In case of prolonged inactivity or violation of these Terms of Service by a user, the company reserves the right to block, disable, restrict, deactivate, suspend, or terminate the user’s account without any prior notice.

The company may terminate your access and use of the service immediately at any time if you breach any provision of these Terms of Service, the Privacy Policy, or any other applicable terms or policies. Upon such termination, you will have no further right to access or use the platform.

If you wish to terminate your account, you may do so by:

Effect of Termination

Upon suspension or termination of the user’s account, access shall be terminated immediately. Users will no longer be able to access the terminated account or any related content.


CANCELLATION AND REFUND POLICY

General Policy: All sales and subscriptions made on the Starkwizz platform are final. Users are not entitled to cancel their plan or request a refund once they have received confirmation of their purchase.

However, to ensure customer satisfaction, we are offering a 90-day paid trial period up to 31st July 2023 or for the first 1000 subscribers.

If a user believes the purchased plan is not suitable for their subject or syllabus, they may request a cancellation or refund under the following policy.

Eligibility for Cancellation or Refund

Users are eligible to claim a cancellation or refund if they meet the following criteria:

Claim Process

STEP 1: Initial Claim

STEP 2: Final Claim

Refund Procedure

  1. Once an initial refund request is received, Starkwizz will review it to check if it meets the refund eligibility criteria.
  2. A Starkwizz representative will contact the user within 14 working days to address concerns and attempt to resolve the issue.
  3. If the concern is resolved, the user will be encouraged to continue using the platform. If unresolved, the user may proceed to the final claim phase.
  4. After submitting the final claim request, Starkwizz will process the cancellation or refund within 7-14 working days.

Contact Information

For any inquiries regarding cancellations or refunds, please contact us at info@starkwizz.com. Provide your registered name, class, board, email ID, phone number, and subscription details.

CANCELLATION / REFUND Process

Sl. No Process Day (Post Subscription)
1 Claim Activation Post 90 Days
2 Initial Claim Date 91 Days – 97 Days
3 Final Claim Date 121 Days – 127 Days
4 Cancellation / Refund Settlement In between 128-140 Days

Refund Amount

Refund Method

Refunds will be issued using the same payment method used during the subscription purchase. If the payment method is no longer valid, we will coordinate with the user to determine an alternative payment method.

Non-Refundable Items

Please note that certain items may not be eligible for a refund. This includes:

Changes to Refund Policy

Starkwizz reserves the right to modify or update the refund policy at any time. Users will be notified of any changes through the Starkwizz app or website.