Refund Policy

• CANCELLATION AND REFUND POLICY

[As per company’s (LAVNI ASIRANS’s) general rule, all sales/subscription made on Starkwizz platform are final and you shall not be entitled to cancel your plan/product or eligible for a refund request once you have received confirmation of the same. We do not entertain and are not liable to provide refunds, once you subscribe a plan and make the required payment.]*

But, keeping in mind the customers satisfaction at first and the Starkwizz launching occasion, We provide to the customers a 3 days period or option for cancel the subscription and claim for a refund

(Valid up to 31st July 2025)

In case you feel that the plan or product purchased by you is not according to your preferable syllabus, or you are not satisfied with our application and/or you have a valid reason for a cancel or claim the refund, then you must bring it to the notice of our customer service in between 3 days of purchasing the plan. The customer service team, after looking into your complaint, try to resolve the issue through any possible manner before make an appropriate decision. Any cancel or refund request outside of this timeframe may not be considered.

Because we take users feedback very seriously and use it to improve the service or content quality of our Starkwizz platform, therefore during the time of cancellation or refund request, it is compulsory for you to tell/provide us detail information via the Starkwizz’s “Cancel Subscription and Claim Refund” option (through the application), regarding subject or reason of your such request, along with the details of your purchased plan or product. You also send your request through e-mail regarding the subject or reason of your request, along with the details of your purchased plan or product. The email request has to be made at support@starkwizz.com along with your details such as registered name, class, board, and phone number along with the details of the plan purchased.

1. Claim Process:

User is eligible to claim for a cancellation or refund if meet the following criteria:

• User has purchased a subscription of “Starkwizz” within the last 3 days.
• User has used our app during their subscription period.
• For the cancellation or refund, the user must to be submitting a claim request along with a valid reason through the “Cancel Subscription - Refund Claim” platform of the Starkwizz app or email only.

2. Refund Procedure:

• Once Starkwizz team received a refund request (must be in between 3 days from the date of subscription), they will review the request and determine if it meets the refundable eligibility criteria or not!
• One of the Starkwizz team members will get in touch (telephonically) with the user to know more about the user’s concern and will try to resolve the same in between the next 7 working days from the date of received the request.
• Once if the concern is resolved within the stippled time period, the Starkwizz team member will further requesting the user to re-use and/or re-check the application and see whether it meets the user satisfaction or not?
• Further post re-use, if the user is not satisfied and still have the same concerns/issues as before, then our official will process the cancellation/refund within the next 7-14 working days.

3. Refundable Amount:

• The refund amount will not be exceeding to the total original amount paid by the user (claimer) for the “Starkwizz” subscription only.
• The subscription amount includes GST (Goods and Services Tax). Upon cancellation, the refund will may be processed after deducting the GST portion, as per government tax regulation.

4. Refund Method:

Refunds will be issued through the same payment method used to purchase the subscription. If the payment method is no longer valid, the team member will work with the user to determine an alternative method.

5. Non-Refundable Items:

Certain items may not be eligible for a refund, such as in-app purchases or other digital content purchased through the app.

6. Changes to Refund Policy:

We reserve the right to modify or update our refund policy at any time. Users will be notified of any changes to the policy through our app or website.

• GRIEVANCE

If you believe that any content or information accessible on this platform violates the Cancellation and Refund policy and/or any applicable laws, or if you have any concerns or query regarding our application / website / products / service and/or to know more details about this Cancellation and Refund policy, please feel free to contact at:

Grievance Officer: Mr. ROHIT KUMAR (+91 70134 69329)

• CONTACT

LAVNI ASIRANS PRIVATE LIMITED
Telephone: +91 70134 69329
Website: https://www.starkwizz.com
Reach out to us at support@starkwizz.com in case of any queries